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I just opened a new account, painless compared to some companies I've dealt with. I did it online through the site. I placed my first order and then called to confirm I had done everything correctly.. I got in touch with customer service, I spoke to a real live person who spoke to me in English and was very helpful in walking me through each step of the transaction to ensure I was doing it correctly. It's been three days and UPS has my package on the truck for delivery today.

She took the time to explain that they publish a new catalog about every two years and that the latest or newest items are added to the website and to check there for the newest additions. The online ordering system was simple enough for a retired Marine to use so most anyone should be able to use it.

I'm a new happy customer.

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Holy Cow! I not only stumbled onto the leatherworker.net site and love it, but found this subject on Ohio Travel. In looking through the catalog I found many many items I havn't been able to find in years. I do custom carrying cases as well as leather work, used to buy lots of stuff from Custom Case Supply Co, but they seem to be out of business now. All the hardware and fasteners I used to use and have had to substitute for - well their all here! Now, if I could just find a source for case covering glue - the stuff that is heated - came in a block like gelatin.

EJ

EJ

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I have used OTB, very happy, although being in UK we have to be careful not to go too far over the minimum purchase as our import tax can cripple the savings made

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I've been a very satisfied customer for over 20 years ... Keep up the good work OTB

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I have always been happy with the service and products from OTB .... excellent customer satisfaction!

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Holy Cow! I not only stumbled onto the leatherworker.net site and love it, but found this subject on Ohio Travel. In looking through the catalog I found many many items I havn't been able to find in years. I do custom carrying cases as well as leather work, used to buy lots of stuff from Custom Case Supply Co, but they seem to be out of business now. All the hardware and fasteners I used to use and have had to substitute for - well their all here! Now, if I could just find a source for case covering glue - the stuff that is heated - came in a block like gelatin.

EJ

Thanks EJ. We have not carried the hide glue you are referring to for many years. Remember the saying about sending an old horse to the glue factory? Maybe you could use this hide glue for your application from Lee Valley Tools, a great customer of ours. http://www.leevalley.com/US/Wood/page.aspx?p=20002&cat=1,110,42965&ap=1

I am one satisfied customer.

We are one satisfied company because of satisfied customers like you!

OTB is a great supplier in a great town. I regularly refer people to them for specialty items we can't keep in stock.

Thank you johnv474!

Jackie Loudin

Ohio Travel Bag

Jackie@ohiotravelbag.com

440-498-1955 ext.116

http://www.ohiotravelbag.com

"Putting Customers First since 1908"

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Posted

Thanks, I think I'll give the pearl glue a try.

EJ

EJ

  • 4 weeks later...
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Posted (edited)

Jackie,

Checked your catalogue and could not find this style of eyelets in 3/16" diameter.

I use them on the purse straps as in this thread http://leatherworker.net/forum/index.php?showtopic=64400&hl= and need them in solid brass nickel plated.

Any chance you could get those?

post-62673-0-95014000-1438469094_thumb.j

Edited by DrmCa

Machines: Mitsubishi DB-130 single needle, Kansai Special RX-9803/UTC coverstitch, Union Special 56300F chainstitch, Pfaff 335-17 cylinder arm walking foot, Bonis Type A fur machine, Huji 43-6 patcher, Singer 99 hand cranked, Juki DDL-553 single needle (for sale)

Posted

OTB is a fantastic company to do business with.

Great customer service.

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I've been a very satisfied customer for over 20 years ... Keep up the good work OTB

Thank you Stitch. Your business and loyalty is greatly appreciated.

Jackie Loudin

Ohio Travel Bag

Jackie@ohiotravelbag.com

440-498-1955 ext.116

http://www.ohiotravelbag.com

"Putting Customers First since 1908"

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