What can SLC do for you?

[TonySFLDLTHR]

Thank you all for this great feedback so far and I am passing these notes on for a meeting later today! Please please keep them coming. I hear the higher quality items and the more I see that the more I can push it up the line!
 

19 hours ago, CastleLeatherWorks said:

i would like splitting services. as i do not own one myself..sometimes i like the leather you carry but don't buy because i cant get it split to the weight i want.

We do offer splitting services on almost all of our leather. Again you can call in for that. I have been working on getting it on the website where you can request that for each item, but it is being illusive...but when you order there is a place for customer notes and just put those requests in there and we will contact you if we have questions or the likes.

[CastleLeatherWorks]

On 11/20/2020 at 8:53 AM, TonySFLDLTHR said:

Thank you all for this great feedback so far and I am passing these notes on for a meeting later today! Please please keep them coming. I hear the higher quality items and the more I see that the more I can push it up the line!
 

We do offer splitting services on almost all of our leather. Again you can call in for that. I have been working on getting it on the website where you can request that for each item, but it is being illusive...but when you order there is a place for customer notes and just put those requests in there and we will contact you if we have questions or the likes.

that's great to know. I don't know if you advertise that anywhere on your website but you should... I will def be ordering again in the future though.

thanks ! !

[Rhale]

More carve-rites, some seem better than others, ne I received said made in India, can’t you get them made in the US?

[Rylando]

Pint and Quart sized Angelus dyes! I really like your $30 oil tan sides, they're great. 

[Bigfoote]

Yes open a Canadian site, would be awesome!

[TonySFLDLTHR]

On 11/23/2020 at 5:06 PM, Rhale said:

More carve-rites, some seem better than others, ne I received said made in India, can’t you get them made in the US?

So, the Carve-Rites are made off of Denny’s toolings don’t get that part mixed up. These are things he has done in Sheridan Style. I know they say India on them...because the plastic the are molded from comes from there. 

On 11/23/2020 at 6:44 PM, Rylando said:

Pint and Quart sized Angelus dyes! I really like your $30 oil tan sides, they're great. 

Noted on the dyes!

They really are a good deal and you could find yourself looking at an SB Foot oil tan in some cases!

[rodneywt1180b]

I think you guys are doing a great job.  I like those cheap oil tan sides too.  I ordered two matching and got what I requested in the order notes-great customer service on your staff's part.

I don't see any name brand thread on your site.  Maybe some Maine thread (I've been using this brand recently and like it) or Fil-a-Chinois (sp?) possibly?

[Frodo]

Tony, i have a suggestion on shipping charges

Would you guys be open to giving free shipping to regular customers like..

every 4th purchase free shipping

I just bought some stuff and shipping is 25% of the total 

I had stuff in my cart i had to put back because of shipping

 

[Alaisiagae]

Do you offer cutting leather lace to length (eg increments of yards)? I never need 25 or 50 yard spools for a dreamcatcher (to wrap the hoop), so I go elsewhere for the 3 yard suede lace cards by Realeather. 

One thing I was disappointed by is the low quality of the made-in-India stamps. For example, I ordered the locomotive train stamp and the finer details such as the grid lines on the cowcatcher and the spokes on the wheels don't show up on the leather (I used a half ton arbor press). It's like those details aren't high enough relief from the background. I imagine the original craftool steel stamp wouldn't have that problem, but I don't own one so I can't compare directly.

Edited November 30, 2020 by Alaisiagae

[MedusaOblongata]

I really appreciate that you're here on LW.net. That means a lot.

Add T-slots to your precut shapes (in natural veg and black goat, pig, or chrome).

Coordinate with people and companies that do custom work and offer their products and services as yours, like patterns, custom acrylic templates, and custom stamps.

I like the random exotics you offer and would definitely like to see more.

I appreciate that you still have a paper catalog.

I would like to see lower shipping charges, or at least make shipping charges appear lower by building it into the price of leather.

Run specials for members of this forum, even if they're not huge, it makes us feel special.

I really like the upgraded website.