I've been using W&C for years, mainly for their drum dyed skirting and for the most part have been fairly satisfied. Occasionally things go wrong but they always are very good about making it right. Of course, this take time and time is money. I waited for several weeks for some brown skirting last year. I forget how long it took, but it was very unusual for them. I don't know if it was the change in ownership a few years back or what, but I've noticed a change in the quality of the leather. It's not as consistent. I started noticing raw untanned areas which never happened before. More fat wrinkles, too. And the price just keeps going through the freaking roof! That's probably the devalued dollar and government over-regulation.
My biggest complaint about W&C is their phone answering system. Instead of just connecting you to the next available sales person, they give you all their extentions to pick from and you have no idea who is actually even in the office. I want to talk to a live human being, tell him what I want and get some indication of which century I can expect to get my order. How damned hard is that?
Right now I'm looking for some really premium latigo. Not that flimsy veg tanned stuff, but the waxy, retan firm stuff Weaver used to sell. Their Chahin is ok but not quite as nice. I tried their Hermann Oak latigo for some tie straps, and I had a long time customer actually send it back to me! She had noticed the difference right off the bat. Not good.