I keep wanting to post in this and have refrained so far, can't hold it back any longer:
Tandy tools are crap. They are the absolute lowest level of any leather tools made. That said, I totally realize they are entry level tools. Very few people that learn to tool well will be using Tandy tools once they learn what they are doing. Many people are amazed when they pick up some quality tools that a lot of the issues they have with tooling are the poorly shaped tools. Tandy does stand behind their tools. They will replace them with another one when they bend or break. You just need to realize that the next one will be crap too ( I am excluding the tools that come with the entry kit, if you are frustrated with the junk you got buying Craft tools, look at the ones in the kit OMG!). It you like tooling, just realize at some point you will be buying quality tools from someone other than Tandy, they have made a corporate decision to not sell quality.
Jim Linell himself told me I was foolish to be wasting my money on "custom" tools, that all leather tools need to be modified and to just get used to it. I was shocked when I heard him say it. It was during a discussion at a class he was teaching where almost everyone in the class was begging him to put in the word to Tandy to start selling better quality. I have no trouble with them continuing to sell the crappy tools and then also selling a "pro" line too. I have been told that is not going to happen, the margins do not justify it.
People just need to realize that Tandy tools are the Harbor Freight of the leather industry. They sell junk. They sell it cheaply. They sell a lot. If you want better, you need to shop elsewhere and you will also need to spend a lot more.
Aaron