I'm not Larry, but I must say that the customer service is the absolute BEST!
It takes about 10 -20 minutes to put together. All you do is attach the wheels to the stand, drop in the machine head, and hook up the belts and a couple of chains for the pedals, attach the tread stand and light, attach the winder, plug it in, and you're good to go! You will need 2 strong guys to do this, as the machine head is very heavy! Also, if you prefer to sit while you sew instead of standing, you will need 2 strong guys to lower the stand for you. The weight of the machine and stand is about 325 pounds. It rolls around very easily on the wheels, or stays put when you lock the wheels. It is very quiet. None of the constant humming of a clutch type motor!
I got one a couple of weeks ago, and love it.