Techsew 2600 table came damaged, repair ideas?

[JC2019]

18 minutes ago, RockyAussie said:

I am sorry to say that a look at Techsew's shipping and billing terms down the bottom says it all. They can not make a insurance claim once you have signed the no damage part.  http://www.techsew.com/shipping-policy

I would get a new leg rather than try and fix it or you will ever remember it every time it catches your eye. To have a new machine should be a rewarding experience and not be marred by something like this. You may at times want to get parts from them and even some sort of service help and keeping your calm is sometimes for the better latter on.

Sadly this is not the only damage, the table rocks from side to side so I will need at least two legs and perhaps a cross bar.

 

I spoke to them on the phone multiple times about the logistics and what I should do when UPS showed up. They never mentioned this. I was very much trying to do my best to received this package without damaging it. I double checked with them on the weight of each item and how UPS would deliver it, what I should expect, etc. Nothing about this "we can't do anything once you sign" was communicated when speaking to them.  I wish I had seen that website before. They did give me incorrect information that contradicted UPS multiple times but I understand we are all human and make mistakes.

 

 

I understand your point about not letting it get to me. I paid for the upgrades and everything so if I am lucky nothing big is damaged. Still seems like its going to cost me an extra $80-120  just in damaged parts so far (assuming 3 new ones are needed at 40 each)

 

Edited July 27, 2019 by JC2019

[JC2019]

I took the really bad leg off. I've managed to barely adjust it enough to probably put on the little feet and have it stand up more or less. I think it would work like this and do fine. I'm more concerned about the lateral rocking of the table which I think is unrelated. Do all your machines Techsew tables rock side to side (along the long axis of the table)?

 

[RockyAussie]

4 minutes ago, JC2019 said:

I took the really bad leg off. I've managed to barely adjust it enough to probably put on the little feet and have it stand up more or less. I think it would work like this and do fine. I'm more concerned about the lateral rocking of the table which I think is unrelated. Do all your machines Techsew tables rock side to side (along the long axis of the table)?

 

I don't think so. Perhaps once the feet are on and the machine in place it will sit better but check and make sure that all bolts are tightened down well before the machine goes in. Could you show a picture of the table (front on) once the feet are installed?

[chrisash]

Does your method of payment have a chargeback facility for damaged goods, so you can do that, and leave it up to Techsew to collect, and buy from a better maker

Edited July 27, 2019 by chrisash

[kgg]

2 hours ago, chrisash said:

Does your method of payment have a chargeback facility for damaged goods, so you can do that, and leave it up to Techsew to collect, and buy from a better maker

I agree, do a chargeback.

From what you are finding you need a whole new table frame and none of my tables ever have rocked as you describe. Tables should be rock solid after being levelled which you probably are going to have difficulty doing and capable of handling any side movements for that machine.

kgg

[Northmount]

11 hours ago, JC2019 said:

I understand your point about not letting it get to me. I paid for the upgrades and everything so if I am lucky nothing big is damaged. Still seems like its going to cost me an extra $80-120  just in damaged parts so far (assuming 3 new ones are needed at 40 each)

@Techsew Ron looks like some followup is needed.

Tom

[Louiesdad]

Contact your credit card co ASAP and initiate a chargeback for item delivered not as purchased.

Make co give you new items, not repaired items for your money.

The stuff had concealed hidden damage, who is to say the co did not just sent you a damaged item???  

You can not deal with shipper co who hired them to deliver must start paperwork.

Have co you paid, provide invoice showing they paid the shipper for insurance value for the actual cost of item shipped. 

They probably just used default $100 coverage and are going to have to eat costs involved in making you whole.

Plus get this wonderful reccomendation for their excellent customer and product service.......and TOTAL REMOVAL AND BAN from this website for these types of little things....

.

Edited July 27, 2019 by Louiesdad

[JC2019]

Thanks for all the suggestions & info.

I have a class most of today so I probably won't have time till tomorrow to see if I can't figure out the rocking problem. 

 

I am located in California and I believe they shipped from Canada.  I understand the pains of running a company and we all have off days. Unfortunately I am a new-comer to this field and I know very little about machines or their tables so I can't just fix it on my own or know if it's so bad it  should all just be returned. 

Will post more info as I am able to figure it out.

 

Thanks again

[mikesc]

A suggestion..IME sewing "frame" ( K leg, H leg etc ) all tables have at least one adjustable foot, this is for adjusting* ( raising or lowering, usually lowering ) when they "rock" in case your floor is not level where you have the machine..Doesn't solve the damaged part..But might also be why your machine is rocking..I fit wheels on all of mine, one of which I always make "height" adjustable( at the front )..two of them ( at the front ) are always "lockable".

* for some reason manufacturers usually fit the adjustable one at the back at the right hand side..right where it is the most awkward to adjust.

[JC2019]

Okay good to know.Some quick photos of other parts with minor bends which I assume are not supposed to be there. The top pieces that attach to the table top do have some lateral give so perhaps this is contributing to the instability. I took off the very bent leg which is not pictured here:

Edited July 27, 2019 by JC2019