I'm not sure if I should jump in on this or not but here goes. I've ordered from a lot of different companies over the years, some with excellent service and some with less than stellar.
If you take a look at my single post on here when I complain about service, the name of the company was never mentioned. I did this for a couple of reasons. There is a great possibility that many people on here are friends with the person I bought stuff from. If I mention names then I make enemies in both directions.
Now it could be that this company has a great track record and somehow I slipped through the cracks. It's definitely a possibility. If someone wants to talk about it personally then it's between them and I who I relay this information to, not a whole forum. FYI, it wasn't Siegel!! It causes distress and a lot of grief for all parties involved and sheds unwanted light on an already bad situation.
Now with this forum being dedicated to leatherworkers, you are going to hear bad things about companies a lot quicker than any other place since we are a small tight knit group. Could it be that the 5,6,7,8,9,10 or whatever people who complained about the service are part of the .0001% who have had issues compared to all of the other thousands of satisfied customers? ABSOLUTELY!!
Chalk it up as a bad experience and either keep trying or go to another supplier. Someone sooner or later will make you happy with their service unless you are the .0001% of the population that can never be made happy. Believe me, I have dealt with a few.
I think it's really time to move on before anything else bad comes out of this topic.
Frank