Problems with Tippmann

[fredk]

Having read through here and looked elsewhere I believed Tippmann, who advertises on here, was good company

So last week I bought a Boss

It was delivered quickly but it was missing several items from my order. I emailed Tippmann within about 1/2 hour of my receiving the Boss

Allowing for the holiday weekend I finally got contact from 'Chelsea' this evening (my time)

Who now says I never ordered the missing items, despite all our emails having that order to view

She now wants me to pay again for the items missing from my order which I have already paid for, and paid customs duties on

So much for a 'good' US company! Is this the standard of US companies? I have better dealings with Chinese companies than this

I didn't have to buy the Boss. I could live without it but as I had windfall bonus recently I thought I'd treat myself to one. Such a mistake. I really regret buying from Tippmann.

[kgg]

 

3 hours ago, fredk said:

I really regret buying from Tippmann.

What I gathered from your post:

1) you ordered a machine and some additional items

2) there is an email trail of discussions outlining the machine and additional items

3) all the items are noted on their invoice.

4) you paid for the complete order 

5) they deny you ordered and paid for the additional items

That is definitely not a good experience from any company. I would email them again with attachments of the emails along with their invoice and ask them to revisit their decision. If that didn't work maybe consider posting on their social media your displeasure (facebook page, youtube channel, instagram). Definitely leaves a bad taste in ones mouth.

kgg

[fredk]

You are correct

Every email to and from them has been an add-on to the previous email, which started with the order. Thus every time they send me an email or I send them one that order is there for them to see. And I keep directing 'Chelsea' to it but she denies I paid for the items

I don't go on to any of those social platforms, but I may ask a friend or family to do it.

My next thought is to start a 'charge-back' through my credit card, until Tippmann sort this out

I've tried emailing others at Tippmann but the email addresses Tippmann supply are 'dead' and the emails cannot be delivered. This too is now making me question what sort of company Tippman is. A company which will take ones money and doesn't want to be contacted with problems of their doing

[Dwight]

Well . . . Fredk . . . I'm not sure what occurred . . . and why . . . 

But I've never . . . NEVER . . . had anything but good service from Tippmann . . . I take my machine to them whenever I have something I cannot fix . . . or we cannot fix over the phone.

PM me your full name . . . and your city . . . I know a guy up there (if he has not moved on) . . . and I'll be more than happy to try and contact him on your behalf.

Seriously . . . they have bent over backwards . . . even stopped their "production" line . . . just to take care of an age old customer of theirs . . . me.

Lemme know . . . I'll take a whack at it for you.

May God bless,

Dwight

[kgg]

2 hours ago, fredk said:

My next thought is to start a 'charge-back' through my credit card, until Tippmann sort this out

That should catch their attention.

kgg

[Hags]

Dang, that's a shame to hear. I remember seeing them when they first came out. Even tried a few stitches at the local tandy.  Was slightly impressed, but not 1500 impressed. Glad I waited and bought the Cobra. Hope this works out for you. Please post the fu.

 

[Mulesaw]

Dang that sounds like something that would get my blood pressure up as well.

How much I'd like to do a charge back, I think that letting @Dwight help would be a better solution. Maybe Chelsea is just too proud or ignorant to accept that she has made a fault, and if Dwight's friend can help, well then hopefully it'll be sorted out. 

Good luck and please keep us updated on the progress

[fredk]

Hi Chaps,

Thanks for the input

There is about a 5 hour difference between me and Tippmann HQ. I'm ahead by 5 hours, ie 10pm my time is about 5pm Indiana time

Just before Tippmann shut down last evening I finally got Chelsea to admit, and acknowledge that I was owed the Flatbed accessory. That is one bit sorted

@Dwight thank you for the offer. I'll PM you with that info.

[kgg]

15 minutes ago, fredk said:

Just before Tippmann shut down last evening I finally got Chelsea to admit, and acknowledge that I was owed the Flatbed accessory.

Glad you got it resolved.

kgg

[fredk]

Not quite; there is more to be sorted