Last week I posted a problem I had with a Tandy wallet not having enough lace... Well, I wrote to both my distributor and to Tandy HQ. My Distributor sent me a few feet of lace the next day. Then I received a response from Jim Villwock of Tandy- He said
"I apologize for the fact of you coming up short in the lace of the wallet. There are several variables involved as to why, but the fact remains we just didn’t get enough lace in your wallet kit. I am sending you enough lace to re-lace the wallet. I could send you enough to finish the wallet, but I don’t want to take the chance that it doesn’t match."
Now, to me customer service is everything, and again Tandy comes up number 1. Bravo Tandy!