"Customer service" is a phrase most companies throw around shamelessly, but very few practice. Remember when you could go to a service station and the attendant would fill your car with gas, check your oil, clean your windshield, check the air in your tires, etc? Those days are long gone, and we are partially to blame. I have always said that we consumers are our own worst enemy --- one of the richest companies in the US is a company who makes nothing here... It's all about the bottom line, nothing else.