Bigpig Report post Posted February 25, 2019 I made an order 10 days ago and I have had zero response from them. Has anyone else used them? Has anyone else had this problem? Quote Share this post Link to post Share on other sites
Tugadude Report post Posted February 25, 2019 I assume you followed up with them by phone prior to posting your message? Quote Share this post Link to post Share on other sites
Bigpig Report post Posted February 25, 2019 Yes, I did that as well with no response. Quote Share this post Link to post Share on other sites
Tugadude Report post Posted February 25, 2019 (edited) I had never heard of them. Certainly have no experience with them but if you read between the lines it appears to be a fairly new company with limited days of operation, hours, etc. I suspect it is simply a delay in processing. I doubt they have any sort of automatic order confirmation, etc. I'd try them by phone until someone answers. Edited February 25, 2019 by Tugadude Quote Share this post Link to post Share on other sites
Tugadude Report post Posted February 25, 2019 The owner just responded to an email I sent him. aaron.heizer@hotmail.com Quote Share this post Link to post Share on other sites
SilverForgeStudio Report post Posted February 25, 2019 He is a one man shop- I have had good transactions with him in the past 6 months. But wears a lot of hats. Not excusing- just saying my experience was better. Quote Share this post Link to post Share on other sites
Tugadude Report post Posted February 25, 2019 Call Aaron at: cell phone number 254-242-9172 Quote Share this post Link to post Share on other sites
JKHelms Report post Posted February 25, 2019 Ive ordered from Aaron several times and had good results. Quote Share this post Link to post Share on other sites
Rhale Report post Posted February 25, 2019 I have ordered several times from them with no problems what so ever. Quote Share this post Link to post Share on other sites
Mark842 Report post Posted February 26, 2019 I order from them regularly and have nothing but good experiences. Quote Share this post Link to post Share on other sites
MichaelT Report post Posted February 26, 2019 Count me in as another satisfied customer, never had a problem before. Quote Share this post Link to post Share on other sites
AndreasB Report post Posted February 26, 2019 Their Facebook says that they are on their way to the show in Prescott and shop hours are only 1pm-5pm this week. Quote Share this post Link to post Share on other sites
Bigpig Report post Posted February 26, 2019 Thanks for all the responses! Quote Share this post Link to post Share on other sites
Bigpig Report post Posted February 26, 2019 Thanks everyone for the help. Aaron Heizer reached out to me. He is a stand-up guy. He apologized for the delay and I will definitely recommend doing business with him! Quote Share this post Link to post Share on other sites
cord1974 Report post Posted March 1, 2019 I haven't ordered from him yet but I've read nothing but great reviews about him and his business. Quote Share this post Link to post Share on other sites
koreric75 Report post Posted March 2, 2019 (edited) I believe aaron and a couple others are at the tradeshow in prescott AZ, and they posted on their social media sites they have had much higher volumes of orders with the new product line. I know when i order something from them it takes a bit to get here, but if it's a rush I'd contact them prior to ordering to make sure it's do-able. On 2/25/2019 at 12:45 PM, Bigpig said: I made an order 10 days ago and I have had zero response from them. Has anyone else used them? Has anyone else had this problem? Edited March 2, 2019 by koreric75 added link Quote Share this post Link to post Share on other sites
garypl Report post Posted March 2, 2019 I ordered a template on Sunday, Feb 24, and received it in the mail on Thursday, Feb 28. Nothing to complain about that! Gary Quote Share this post Link to post Share on other sites
colescarvings Report post Posted March 2, 2019 They are amazing, Aaron and Janie run the place on their own plus help take care of their grandson and deal with out of state shows and events. i am a dedicated customer as they are dedicated providers. Quote Share this post Link to post Share on other sites
