I have to say that was really the same kind of treatment I received at the local Tandy store. My wife went in to pick up some snaps for purses/bibs that she makes and the kids and I went in with her, half way through the trip three of my kids and I are sitting at the table stamping hearts and braclets after the invitation by one of the employees. By the end of the trip I had bought tools and agreed to bring my daughter to a tooling class, where I got hooked because one of the employees really took the time walk me through the whole process : )