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King's X

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Everything posted by King's X

  1. Welcome to the forum and greetings from Central Texas, USA
  2. Welcome to the forum and greetings from Central Texas, USA~!
  3. Welcome to the forum and greetings from Central Texas, USA!
  4. King's X

    Lousy Service

    "This is Steven Siegel. I do not hide behind another identity." Neither do I, but this is a forum where you are listed by an advatar title. This forum is well aware of who I am and obiviously you were able to find me! Whether the Admin provided my information or you received it elsewhere. So, sir, who is hiding? Now, I joined this forum as a way to "learn" and "share" with others "openly" about our craft. Your company is not the only vendor that has had the displeasure of not meeting up to the expectations of our forum members. This is nothing new, but we as members have this avenue to share our thoughts and experiences. Ultimately, it will be the responsibility of each buyer to beware. I have had much better success with some of your competitors where other members have had the opposite experience. But things happen! "When I am wrong I am man enough to admit it and rectify the situation. Maybe that is why you feel this is a one man shop as I have been very busy correcting errors and taking personal responsibility." Obiviously, this statement is correct by the emails that I have received explaining the issues that have plagued your company and I applaud you for the notifications. I said that it "seems" or would appear that you were a one-man operation since you are front man, but we all know this is not the case. I would think (and I am not telling you how to run your business) that listening and making the necessary plans in motion to correct issues is what needs to be done. Not going after your current or previous customers for imparting their experiences with others. But this is your decision to make and you have made it. "So let me correct your "order information" from my end!" I find this statement Interesting in that you are commenting from your end. Or is it really from your "order" records. I am responding from personal & direct involvement to include notes on my receipts. "You purchase on 5/2/09 for $145.00 of Ellis Barnes Basic Tool Set (Was this in the past year or so??) The value of this item was approximately $400. It was sold at a loss to introduce leatherworkers to GOOD STAMPING TOOLS. This was Ellis's idea. You returned the entire set AT OUR EXPENSE and we replaced it. There was nothing wrong with the product, THIS IS BAD SERVICE?" I did purchase this tools that you stated "just arrived!" When I received my tools, ALL not one or two, but all were rusted on the shaft and face! Not fully, but definately 'red' in color. Yes, I returned them and a new set arrived with slight signs of rust, but after few calls to others, I cleaned them and decided not to return them. Yes, they were a good deal! Bad service? I measure my experience by the OVERALL experience not by one part of the process. "On 5/26/09 you won a contest from us and you were given 25 dollars credit. I guess this is just part of BAD SERVICE" Oh, we will not even touch this one right now! "On 5/24/10 you purchased 2 sides of drum dyed louis vuitton leather at less than 1/2 of what this Billion dollar corporation pays for the SAME leather. You did not know how to use the leather because of your skill set. You returned the leather at OUR EXENSE. Is this bad service because you do not have the skill set to use better leather?" I love this one! Louis Vuitton leather, hummmm, it was touted to me by one of your workers as chestnut colored veg-tan!! I specifically told your lady that took my order what my intended use was and I was told this "veg-tan" would work out well. Prior to ending my call, I asked your employee if this leather will carve well since all I had was the photograph in your Friday Special and I was told yes. When I received it, it was not initially used so it sat in the corner waiting its turn. After all, why did I need to check it out; all of my questions were answered on the phone by your employee! When I did open it, I realized what was sent to me. When I informed your company, I was told that I was only able to get a substitute credit. So I returned your "Louis Vuitton" leather and received a credit back later, which leads me to the next purchase below. "On 6/29/10 you purchased a few natural double shoulders. You kept this. I guess you know how to work with natural colored leather which is basically 'crust'." This purchase was something that your employee offered to me after my original request for another set of leather could not be filled or sold out. I guess this has been my luck. Because I was not able to physically select my leather in person, I have no choice but to go off seller's recommendations for my needs, as basic as they are even at my crafting level! After all, this is a hobby for me and I have never claimed to be a professional. Imagine what reply that would have solicited. The multiple phone calls and conversations with your employee to include one with an older gentlemen, I assumed was you, to complete this order and end the suffering of the previous one was not worth going through again. No matter how cheap the "crust"is! Again, as I stated in my original post, for me I do not have the time to hand hold the processing of my transactions. "Have you ever heard of Diogenes???" I am a man of basic knowledge plus I am not of Greek decent, so I would not expect to know about Diogenes. "You won't find a company in this industry that is more straight than the one that you just slandered." Mr. Seigel ~ I am sure to many of your loyal customers believe you are, I do not doubt this statement up to the point that you label me a slander. As you read my responses, you will see that my facts are not malicious nor false in claim. Especially, when these orders were initiated, processed and concluded between me and several of your employees, of course, except for you. Interesting huh? Now, the post patrol may stop this posting, but since I was basically asked out, I should have the ability to have my reply posted! Either way, this will end here. Mr. Siegel, you can remove me from your emails and delete my account information. This is still my decision right?
  5. Welcome to the forum and greetings from Central Texas, USA
  6. You can use anything that will work just be careful. Whatever modified method you use, be sure that your leather is cased well and your cuts are at least 1/2 through. If you use a small and thin blade just be mindful that you may not be able to bevel very well especially if you are new at this craft. I would highly suggest that you attempt your quest on a piece of scrap first! Good luck.
  7. Thanks Twin Oaks. Yes, they are the older tools. The tools that my guild member is trying to sell belonged to Sam Harris, a well known saddle maker from Texas who I am told was the original promoter of the Texas Saddle and Boot Show that happens every October. Most of Mr. Harris stuff has been liquidated, but these tools are the only ones left. My guild member would like get these out so he is motivated to sell. To see the tools: http://www.facebook.com/album.php?id=100001562314741&aid=11177
  8. Nice work you show there......thanks for sharing!
  9. Welcome to the forum and greetings from Central Texas, USA
  10. Welcome to the forum and greetings from Central Texas, USA!
  11. King's X

    Lousy Service

    Unfortunately, I ordered from them 3 times in the past year or so. One of the three orders went fairly well and the other two were total failures! They were not moving at the time of one of these orders and they phones were not being attacked either. It seems that this is a 'one man' operation over there and that man has been unfortunately busy with personal problems as would any one in his situation. When this happens, well business will suffer, maybe not to the big guys who order tons of stuff, but certainly to the little guys. Them seems to fall into the cracks and are forgotten about, maybe not on purpose, but it happens. I do not believe, for me, that I will order from them again just because I do not want the hassles that come from getting my order on track. I do not know what this company will do for the future, but something has to change and quick. I know that they are an advertiser on here and we want to support our supporters, but at what cost? Good luck
  12. Those are going to be nice Koozies for the upcoming Spring and Summer months.
  13. For the artisically challenge or new leather crafters, I believe they are the best way to start out. After a while, it will hinder your ability to develop your own skills. Unless you are an intern of some master who is providing you with lessons on your own designs would be my exception to the above statement. I own a lot of craftaids, but I have not use them in over two years since I started to try to learn my own designing. Just my .02 cents.
  14. Ooooh good one. I will have to leave that one for someone else since I do not have any experience for such an act. I usually just remake the item again. Good luck.
  15. Bobby: It is at the bottom of my signature page, just click on the link. I worked on the front cover floral design for the Kindle cover last night. Still tweaking it a bit. Good luck
  16. BKingery: Do you have an example of this letter or where to find it? I would like to see it. Thanks. Stewart: Tha is a pretty cool font! Thanks.
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