non custom I put my price on it just like the stores do. if someone doesn't buy I say have a nice day thanks for looking. Custom orders when cost comes up i usually say it depends on what you want it to look like, plain , tooled, hand sewn, machine sewn etc., I feel it gives them an idea of what goes into the making of a product and a way to judge the difference in workmanship. If they try i can get it cheaper thing then i usually say then please go buy it there I'm not going to lower my standards or waste my time making cheap products.