I have a couple of questions about Springfield and customers from Canada.
First off this is not a review, nor am I trying to stir any pots. I'm trying to solve a communication problem I've been having.
A few months ago I registered, browsed the site, added a few things to my basket, reviewed the basket with shipping etc. The site suggests that the shipping may not be 100% accurate, to contact for confirmation etc etc.
So, I had a few other questions and decided to contact them via the website link, wrote my message and submitted it. I got confirmation the message was sent. Weeks and weeks went by with no response, eventually I just gave up. About 2 weeks ago I did the same thing, thinking it may have been an isolated occurance as sometimes things fall through the cracks. This time I decided to follow up with a phone call. I was at work so I tried it from my cell, (800#) it didn't go through, so I thought it may not be permitted by my cellular provider. I got home from work and decided to try again from my home phone, no dice. As of today still no reply via email.
I don't really want to call long distance if it isn't necessary.
Can anyone offer suggestion? Anyone from Canada able to call the 800# and or get a response via email?
Thanks a ton
Kevin