Philips Engraving has shipped mine a few days ago, while I still haven't received it, the process up to this point was VERY pleasant.
I dealt with "Alex" via email during the design process where I provided a very crude description of what I was looking for and she quickly sent me a .PDF with the proposed design.(I found out later Alex is female, when my wife called in our CC details not that it matters, I had just made an assumption) There were a couple of changes I asked to have made once I got a visual of it, they never batted an eye, made the changes and just as quickly sent me a new .PDF and it was BANG ON.
I can't see the finished product being a disappointment (I will follow up) and their customer service to this point is second to none.
Here is another link with some other reviews, which was a huge help in my decision. Phillips Review
Hope this helps,
Kevin