Hi Jeannie, Normally there is a different foot that is used for binding, sorta like the feed dog, with the finger on the left? but you seem to have another type foot on? anyway i was going to say maybe that foot is not lifting up enough to let the binding feed through??? not sure but that could be the problem. On the black plate there is normally a rack with fingers to let the binding pass through and not get twisted. that´s the two holes furthest right, then two long screws to hold the binder on. Ill get you a picture...