Wizcrafts, It depends on where the handwheel is located: If the handwheel is mounted on the shaft located on the front of the machine it should turn clockwise, and if it is mounted on the mainshaft ( on the right side of the machine) it should turn counter clockwise. There are options, so Tony was right!
( I´ll bet at least 20 cents , maybe 30, that the problem with this machine is the needle, wrong needle system ! Many patchers have passed through my shop and the main problem has been needles that were from the wrong needle system. )
A 332 LL needle measured from the top to the eye shall be 38,9mm = 1,53 inches
/ Knut