I'll have to say Chris Hatter, manager of the Harrisburg, PA TLF. When I was getting started, I used to order direct from Tandy's web site, which would then be faxed to Harrisburg, since at that time it was the closest store. Chris called me and told me just to call her and I'd get my orders alot faster. So we built a phone relation, since she's a 2 1/2 hour drive away. I've driven out there probably 6 times in the last 4 years, and ever since the first visit, she's recognized and welcomed me. Always cheerful, always helpful. So yup, Chris Hatter gets my vote.