Just gotta throw my pennies around.
Ian you do great work dont stop. (IMHO)
Any person running a private business no matter what it is will have to deal with wholesalers and suppliers just like what your dealing with. The trick is to find the right one and hoepfully get a good thing going with them.
My parents had a petshop for going on about 15yrs before they sold it. We allways had problems with deliveries, orders of fish ariving half dead, food worms arriving dead or that would only last about a day or two. Plants showing up in pieces. You name it and they saw it.
We were fortunate because most of the dealers who delivered the stuff the guy delivering it also worked there so we could have a direct link to them when they showed up. Most of the time it was to tell them to give us a refund and dont bother calling again. Probably took about 5 yrs to get the right companies to deal with for everything we needed.
Ofcourse then we had to compete with the chains like petsmart and the others and it was just too much.
Anyways I know its not directly related but goes to show when you do more then show up and punch a time clock you gotta worry about alot of other things as well. Im finding that leather working is a tough business for us little poeple.