It is not threaded correctly in the video to start. If sewing with #69 thread. #18 or #19 needle is best. One thing not mentioned here is the take up spring. Pfaff made a heavy and light spring. You are using #69 thread, I would go to the lighter spring. The one in the machine is for heavier threads. Check to make sure the take up spring is threaded correctly in that when going around the tension mechanism that after it, you hear a click when you pull the thread around it. That tells you the thread has cleared the curved finger in back.
glenn