Unfortunately this is happening everywhere. No one cares anymore (well - some people do - but not so many of the youngsters now a days) It's getting harder and harder to find good, reliable help and/or to get good reliable tools, products, etc. The good thing is - those that are good are busy as can be for the people that prefer quality. Unfortunately - again - with all of the "next day" this and that everyone believes - they expect it really can be done and before the holidays! Instant gratification. What's the saying about pick two? Quality, service or price?